Customer Service
I just got a new Chase amazon.com visa and had to activate it. After the automatic activation I was connected to a woman with a great british accent. As she was giving me spiel after spiel on balance transfers to identity theft, I lost track of what she was saying and wondered who was this person I was talking to.
I figured she worked in India because I called at 7:40 pm PST and she had a very clear proper english accent. She spoke very clearly and quickly, as well as any professional sales person. Here I was, pacing my apartment and not listening to her but wondering what the hell is someone who is such an eloquent speaker selling me balance transfers so that I can buy a new digital camera or whatever. That person is probably much more driven, and frankly smarter than me, and she’s using some of the oldest tricks in the book without skipping a beat. As I mention being familiar with the points system and identity theft, she responds starting with “I’m glad to hear we have such learned customers at Chase.” She used embedded commands and was pacing me. She also properly used the word ‘well’ in place of ‘good’ and just generally gave a great impression. So why is she in India answering phones?
It gave me a strange feeling of things being out of balance.